FAQs

WHEN WILL MY ORDER SHIP?

We typically process and ship your order within 1–3 business days. You will receive a tracking
number as soon as your package is on the way.

WHERE DO YOU SHIP FROM?

Orders are shipped from our partner warehouses and suppliers depending on the product
category and delivery destination.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We ship globally. Shipping rates and delivery times vary depending on your location.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking link via email. You can also log into your
Ultimate Bold account to check order status anytime.

WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of delivery for items in original condition. Some items (e.g.,
underwear or customized goods) may be non-returnable for hygiene reasons.

HOW DO I START A RETURN OR EXCHANGE?

Visit our [Returns Portal] or contact us at customerservice@ultimatebold.com with your order
number. We’ll guide you through the process.

WHEN WILL I RECEIVE MY REFUND?

Once we receive and inspect your return Item, your refund will be processed to your original payment method within 5–15 business days.You will get a confirmation email as soon as the refund is issued. Depending on your bank, it may take a few
extra days for the refund to appear in your account.

ARE RETURNS FREE?

We’re happy to accept returns, and if the item is damaged or you received the wrong item, we’ll
cover the return shipping. For all other returns, the cost of return shipping is the customer’s
responsibility.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and more.

IS MY PAYMENT INFORMATION SECURE?

Absolutely. We use encrypted SSL security and Stripe-certified processing to protect your data.

WHY WAS MY PAYMENT DECLINED?

Please double-check your card details or try a different payment method. If issues persist, contact your card provider or reach out to us.

AN ITEM I WANT IS SOLD OUT, WILL IT BE RESTOCK?

Some products are limited drops. Others may restock depending on demand. Feel free to email us with your request.

ARE YOUR PRODUCT PHOTOS ACCURATE?

Yes. All product images are studio shots based on physical samples. Colors may vary slightly due to screen settings.

HOW DO I KNOW WHAT SIZE TO ORDER?

Each product has its own size chart guide. If you’re still unsure, send us your measurements and we’ll help you choose the best fit.

DO I NEED AN ACCOUNT TO ORDER?

No, but having an account makes tracking and managing your orders easier and gives you early access to drops and discounts.

HOW DO I RESET MY PASSWORD?

Go to the login page and click "Forgot Password.” You’ll get an email to reset it instantly.

CAN I UPDATE MY SHIPPING ADDRESS?

If your order hasn’t shipped yet, yes! Contact us as soon as possible to request a change.